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Returns Policy

How does our return work?

RETURN ON
DELIVERY

  • Examine the product before signing its delivery note. If the item is damaged or not as described then you may hand it back to the delivery agent for return or exchange

RETURN ON
DELIVERY

  • Examine the product before signing its delivery note. If the item is damaged or not as described then you may hand it back to the delivery agent for return or exchange

CONTACT US &
INITIATE RETURN

Contact us on +254707052678 or hello@royalkart.co.ke  after which will send a delivery agent to your doorstep to initiate the return or exchange

RETURN AN
ITEM

Place the item in its original packaging, including any accessories, tags, labels or freebies and give it back to the delivery agent.

REFUND
PROCESSED

Once we receive your returned item, we will inspect it and process your refund via mpesa or bank transfer. Refunds take 24 hours after initiation.